FRONTIER (Greg Riley Pty Ltd)
A Human Capability Company
Privacy Policy
Last updated: 14 September 2026
Frontier is operated by Greg Riley Pty Ltd (“Frontier”, “we”, “us” or “our”).
We respect your privacy and are committed to handling personal information responsibly, transparently and securely.
This Privacy Policy explains how we collect, hold, use and disclose personal information when you interact with Frontier, including through our website, programs, assessments, advisory services, events, communications and other services.
Where applicable, we manage personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles.
Information we may collect
Depending on how you interact with Frontier, we may collect information including:
- your name
- email address
- telephone number
- business or organisation
- job title or professional information
- billing and transaction information
- information provided through enquiry, application or contact forms
- information provided during assessments, programs or advisory engagements
- preferences and interests
- correspondence and communications with us
- website usage and analytics information
- IP address, browser and device information
- information you voluntarily provide in surveys, questionnaires or feedback.
Some Frontier services may involve information of a more personal or sensitive nature. Where sensitive information is collected, we will only collect it where reasonably necessary and where permitted by law, including where appropriate consent has been provided.
How we collect information
We may collect personal information:
- directly from you
- through our website
- when you complete an application or assessment
- when you register for an event, program or service
- when you subscribe to newsletters or communications
- during advisory or consulting engagements
- through email, telephone, video conferencing or in-person conversations
- through payment and booking providers
- through analytics and website technologies
- from publicly available sources where appropriate
- from third parties where you have authorised disclosure or where otherwise permitted by law.
Australian privacy guidance increasingly emphasises collecting only information reasonably necessary for an organisation’s functions and activities. OAIC
Why we collect and use information
We may use personal information to:
- provide Frontier services
- respond to enquiries
- assess applications
- administer programs, advisory services and events
- deliver assessments and reports
- personalise your experience
- process payments and transactions
- communicate with you
- provide newsletters, research, insights or other content where permitted
- improve our services, website and programs
- maintain business and financial records
- protect the security of our systems
- comply with legal and regulatory requirements.
We do not sell personal information.
Marketing communications
Where you have subscribed to Frontier communications, or where otherwise permitted by law, we may send information about:
- Frontier ideas and research
- programs and experiences
- events
- assessments
- publications
- relevant products and services.
You may unsubscribe from marketing communications at any time using the unsubscribe option provided or by contacting us.
Cookies and website analytics
Our website may use cookies, pixels, analytics tools and similar technologies to understand how visitors interact with the website and to improve the user experience.
These technologies may collect information such as:
- browser type
- device type
- pages visited
- time spent on pages
- referring websites
- approximate location
- interactions with website content.
You may be able to control cookies through your browser settings.
Third-party providers
Frontier may use third-party service providers to support its operations, including providers of:
- website hosting
- customer relationship management systems
- email marketing
- payment processing
- scheduling
- video conferencing
- analytics
- cloud storage
- automation
- forms and assessments.
These providers may process personal information on our behalf.
Overseas disclosure
Some technology and service providers used by Frontier may store or process information outside Australia.
Depending on the providers used at the relevant time, information may be processed in jurisdictions including the United States and other countries in which those service providers operate.
Where required, Frontier will take reasonable steps in relation to overseas disclosure of personal information.
Security
We take reasonable steps to protect personal information from:
- misuse
- interference
- loss
- unauthorised access
- unauthorised modification
- unauthorised disclosure.
No internet-based system can be guaranteed to be completely secure.
Retention
We retain personal information only for as long as reasonably required for the purposes for which it was collected, our legitimate business requirements, and applicable legal or regulatory obligations.
Where information is no longer required, we may securely delete or de-identify it.
Access and correction
You may request access to personal information we hold about you or ask us to correct information that is inaccurate, incomplete or out of date.
Requests can be made using the contact details below.
We may need to verify your identity before processing a request.
Privacy complaints
If you believe Frontier has not handled your personal information appropriately, please contact us.
We will review your complaint and respond within a reasonable period.
If you remain dissatisfied, you may have the right to contact the Office of the Australian Information Commissioner (OAIC).
Links to other websites
Our website may contain links to websites operated by third parties.
Frontier is not responsible for the privacy practices or content of external websites.
Changes to this Privacy Policy
We may update this Privacy Policy periodically to reflect changes to our business, technology, services or legal obligations.
The latest version will be published on our website.
Contact
Greg Riley Pty Ltd trading as Frontier
Melbourne, Victoria, Australia